Creating thoughtful, empathic microcopy for intuitive user interfaces.

Certified UX writer with 18+ years of career experience in content-driven interfaces, content optimization, information architecture, and developing/leveraging brand voice to influence positive user journeys. Tenacious, neurodivergent self-starter with a passion for organization, efficiency, and (over)communication. Known for high-level thinking, hyperfocusing on projects with tight deadlines, and ability to lead diverse teams in creative collaboration. Deep understanding of UX and UI best practices, extensive experience with major design tools, and willingness to dive into any new tech or knowledge base with gusto.

I’m a single mom of a heart warrior who enjoys hiking, writing novels, transforming upcycled antiques into water fountains, and adopting too many fur kids. North Bay Business Journal’s Forty Under 40 recipient.

I'm co-creator and admin of the Women+ in UX Writing & Content Design Facebook group. Join us!

Melissa is the author of 1 Day Web Designer: How to be a More Productive Freelancer which was published in 2012 and is available on Amazon Kindle. It was written at a time when the industry was in a transition from design-centric thinking to a content-first approach.